Premium Urban
Jackets
Last units of our Premium Urban Jackets collection in the Autumn Debut presentation. While stocks last.
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Urban Casual
Trousers
Last units of our Urban Casual Trousers collection in the Autumn Debut presentation. While stocks last.
Frequently Asked Questions
We are proud to offer free shipping to more than 65 countries worldwide.
Orders are usually processed within 1 to 2 business days and delivered within 2 to 5 business days after shipping.
You can pay 100% securely thanks to our main providers such as Mastercard, Visa, PayPal, Google Pay and Apple Pay (among many others).
Yes, you can update your shipping address within 24 hours of placing your order.
To make changes, please contact our customer service team (infopaulinajimenez@gmail.com) as soon as possible, providing your order number and updated shipping address.
At Paulina Jiménez, we want you to be completely satisfied with your purchase.
You have 30 days from receipt of your order to make a return.
Would you like to return an item? Simply contact our customer service at infopaulinajimenez@gmail.com. Our team is available by email and will be happy to assist you at every step of the process.
Please make sure the product is unused, unwashed and in its original packaging before returning it.
Do you have any questions or need advice? Do not hesitate to contact us. We are here to help and assist you.
📩 Mail: infopaulinajimenez@gmail.com
MON - FRI: 09:00 – 17:00
SAT - SUN: 10:00 – 17:00
Your satisfaction. Our mission.
WHAT OTHER CUSTOMERS SAY ABOUT US
Very good 4.7/5
"I was looking for something practical and long-lasting, and so far it more than delivers. The product is comfortable to wear and looks well made. The purchase process was clear and delivery arrived as scheduled. Very good experience overall."
Verified Review
"I didn't know the brand, but I decided to give it a try and the experience has been good. The coat fits well and is clearly of good quality. Everything arrived correctly and without delays. It's a garment I will use a lot."
Verified Review
"Honestly the purchase was quite straightforward and hassle-free. The shipment arrived when expected and the coat fully met my expectations. I have already worn it several days and it's comfortable, warm and not heavy at all. Overall, very happy."
Verified Review
"Impeccable service and top quality. You can tell the materials are good, nothing like what you see in regular shops. Also, the order tracking was very professional. A trustworthy brand, 100% recommended."
Verified Review
"It's clear this brand pays attention to every detail. From the very first moment the service was impeccable, they answered my question by email within minutes. The coat arrived smelling new and the fabric feels of very high quality. It's a pleasure to shop when you can feel the care in the process."
Verified Review
"I don't usually leave reviews, but in this case they deserve it. The garment is of excellent quality, you can tell it's not mass produced. The service was very personal and professional, they even confirmed my measurements before shipping. A 10/10 shopping experience."
Verified Review
"The quality of the materials surprised me. The fabric has a nice weight to it, the finishing is impeccable and you can tell it was made with care. Also, the packaging was very neat, with a protective bag and everything. You can tell it's a serious brand."
Verified Review
"I was impressed by the customer service. I asked via WhatsApp and they attended to me in a super friendly way, explaining every detail. The garment arrived on time and you can tell the artisanal quality. Highly recommended, I will definitely buy again."
Verified Review
"From the very first moment you can tell it's a serious brand. The coat has an impeccable finish, the materials feel high-end and the service was excellent. They contacted me to confirm my size before shipping, something that had never happened to me before. Luxury treatment and a product to match."
Verified Review
"Excellent service and impressive quality. You can tell the materials are well above average and the finishing is perfect. They wrote to me to confirm details before shipping and that gave me a lot of confidence. It's great to find brands that care so much about their customers."
Verified Review
"Sometimes buying online raises concerns, but in this case everything went well. The product arrived in perfect condition and you can tell it was made with care. After several days of use, it still looks like new. I will probably buy again."
Verified Review
My humble family and I have always held a dream in our hearts: to build something of our own that conveyed warmth, care and attention to detail. In 2015 we took our first step by opening a small shop, built with great enthusiasm and very limited resources. Our mission has always been the same: to offer unique products, chosen with love, that make the recipient feel special. Thanks to the support and trust of our first customers, we grew little by little, and over time we managed to open five more shops, each created with the same love and effort as the first. We are now fulfilling another very important dream by launching our online store, a new way of reaching you. Today, the "Paulina Jiménez" team continues to move forward with the same passion and humility as on the very first day, and we are filled with joy that you are part of this story. 🤍