Shipping policy
Last updated: July 2026
Free shipping
All orders ship completely free, with no minimum purchase.
Order processing
Orders are processed within 24 to 48 business hours after payment confirmation. Orders placed on weekends or holidays begin processing on the next business day.
Estimated delivery times
After processing, estimated delivery times are as follows (in business days):
- Europe: 2-5 days
- United States: 5-8 days
- Mexico: 5-12 days
- Canada: 5-8 days
- Australia: 5-8 days
In exceptional cases, shipments may take up to 8 business days, especially in unforeseen logistical situations, customs inspections, or international delays.
Order tracking
When your order leaves our warehouse you will receive an email with your tracking number. Please note the link may take 24 to 72 hours to show information while the carrier activates it. You can check your shipment status at any time on our Track Order page.
Address changes
If you need to change your delivery address, write to us as soon as possible at infopaulinajimenez@gmail.com with your order number. Changes are only possible before the order has shipped.
Delivery issues
If your order clearly exceeds the estimated time or the tracking stops updating, contact us at infopaulinajimenez@gmail.com and we will open an investigation with the carrier. If a shipment is confirmed lost, we will offer you a free reshipment or a full refund — your choice.