END OF YEAR OFFERS
WOMEN'S BESTSELLERS
Frequently Asked Questions
We are proud to offer free shipping to over 65 countries worldwide.
Orders are typically processed within 1 to 3 business days and delivered within 5 to 12 business days after shipment.
We offer more than 35 payment options, including major providers such as Mastercard, Visa, American Express and Apple Pay, as well as several local payment methods to suit your preferences.
Yes, you can update your shipping address within 24 hours of placing your order.
To make changes, please contact our customer service team (infopaulinajimenez@gmail.com) as soon as possible, indicating your order number and updated shipping address.
At Paulina Jiménez, we want you to be completely satisfied with your purchase.
You have 30 days from the receipt of your order to make a return.
Do you wish to return an item? Simply contact our customer service team at infopaulinajimenez@gmail.com . Our team is available by email and will be happy to assist you every step of the way.
Before returning the product, please ensure it is unused, unwashed, and in its original packaging.
Do you have any questions or need advice? Don't hesitate to contact us. We're here to help and advise you.
📩 Email: infopaulinajimenez@gmail.com
MON - FRI : 09:00 – 17:00
SAT - SUN : 10:00 – 17:00
Your satisfaction. Our mission.
WHAT OTHER CUSTOMERS SAY ABOUT US
Very good 4.7/5
"Sometimes buying online raises concerns, but in this case everything went well. The product arrived in perfect condition and it's clear it wasn't made carelessly. After several days of use, it's still like new. I'll probably buy again."
Verified Review
"It's clear this brand pays attention to every detail. From the very first moment, the service was impeccable; they answered my email question in minutes. The coat arrived smelling brand new, and the fabric feels incredibly high quality. It's a pleasure to buy when you can see the care put into the process."
Verified Review
"I don't usually leave reviews, but in this case, they deserve it. The garment is of excellent quality; you can tell it's not mass-produced. The service was very friendly and professional; they even confirmed the measurements before shipping it. A perfect 10/10 shopping experience."
Verified Review
"Impeccable service and top quality. You can tell the materials are good, nothing like what you see in regular stores. Plus, the order tracking was very professional. A trustworthy brand, 100% recommended."
Verified Review
"The quality of the materials surprised me. The fabric has a nice weight to it, the finishing is impeccable, and you can tell it was made with care. Furthermore, the presentation was very thoughtful, with its protective bag and everything. It's clear this is a reputable brand."
Verified Review
"I was impressed by the customer service. I contacted them via WhatsApp and they were incredibly helpful, explaining every detail. The garment arrived on time and the craftsmanship is evident. Highly recommended, I will definitely buy again."
Verified Review
"From the first moment, it's clear this is a serious brand. The coat has an impeccable finish, the materials feel high-end, and the service was excellent. They contacted me to confirm the size before shipping it, something that had never happened to me before. A truly luxurious experience and a top-notch product."
Verified Review
"The truth is, the purchase was quite simple and straightforward. The shipment arrived on time, and the coat completely meets my expectations. I've worn it for several days now, and it's comfortable, warm, and not heavy. Overall, I'm very happy."
Verified Review
"Excellent service and impressive quality. The materials are clearly superior to the usual standard, and the finishes are perfect. They contacted me to confirm details before shipping, which gave me a lot of confidence. It's great to find brands that care so much about their customers."
Verified Review
"I wasn't familiar with the brand, but I decided to give it a try and the experience has been good. The coat fits well and feels like good quality. Everything arrived correctly and without delays. It's a garment I'll wear quite a lot."
Verified Review
"I was looking for something practical and durable, and so far it has more than met my expectations. The product is comfortable to use and feels well-made. The purchase process was straightforward and the delivery arrived on schedule. Overall, a very good experience."
Verified Review
My humble family and I have always dreamed of creating something of our own, something that conveyed love, dedication, and attention to detail. In 2015, we took our first step by opening a small shop in the heart of Segovia, built with great enthusiasm and very few resources. Our goal was clear: to offer special products, carefully selected, that would make everyone who received them feel good. Thanks to the support of our first customers, we grew faster than we imagined, and over time, we have managed to open five more shops, each one with the same love and effort as the first. In 2025, we fulfilled another great dream: opening our online store. Thanks to your trust, we have already surpassed 2,000 sales, something we would never have achieved without you. Today, the “Paulina Jiménez” team continues to grow with the same passion as day one, and we are happy that you are part of this story. 🤍
Customers of the Year
As a token of appreciation:
Sofia, Julia, Guille, Mario and Elena received a very special gift for the trust and support they gave us during this last year.
We extend this gratitude to all our customers, whose daily support motivates us to continue improving and growing.
Thank you for being part of this family!