Frequently Asked Questions

Ensuring fast and secure delivery is part of our commitment. That's why we offer completely free shipping to Spain, the United Kingdom, Mexico, the United States, and Italy.

To ensure maximum efficiency, we prepare your order within 1 to 2 business days. Once shipped, delivery takes place within 2 to 5 business days.

As we operate internationally, we work exclusively with top-tier logistics companies. Immediately after your purchase, you'll receive a tracking number to monitor your package's journey at all times from our Track Order section.

Yes, your payment is 100% secure.

As an officially verified company, we have the backing and direct authorization of the most demanding payment platforms worldwide. Our business status allows us to integrate systems such as Mastercard, Visa, Apple Pay, and Google Pay, among others, ensuring bank-level protection for all your data.

We have also been approved to operate with PayPal thanks to our proven corporate track record — a payment processor that strictly vets stores and is only available to brands that offer their customers a full guarantee of security.

Yes, you can update your shipping address within 24 hours of placing your order.

To make changes, please contact our customer service team (infopaulinajimenez@gmail.com) as soon as possible, indicating your order number and updated shipping address.

At Paulina Jiménez, we want you to be completely satisfied with your purchase.
You have 30 days from the receipt of your order to make a return.

Do you wish to return an item? Simply contact our customer service team at infopaulinajimenez@gmail.com . Our team is available by email and will be happy to assist you every step of the way.

Before returning the product, please ensure it is unused, unwashed, and in its original packaging.

Do you have any questions or need advice? Don't hesitate to contact us. We're here to help and advise you.

📩 Email: infopaulinajimenez@gmail.com

MON - FRI : 09:00 – 17:00

SAT - SUN : 10:00 – 17:00