Frequently Asked Questions

We are proud to offer free shipping to over 65 countries worldwide.

Orders are typically processed within 1 to 3 business days and delivered within 5 to 12 business days after shipment.

We offer more than 35 payment options, including major providers such as Mastercard, Visa, American Express and Apple Pay, as well as several local payment methods to suit your preferences.

Yes, you can update your shipping address within 24 hours of placing your order.

To make changes, please contact our customer service team (infopaulinajimenez@gmail.com) as soon as possible, indicating your order number and updated shipping address.

At Paulina Jiménez, we want you to be completely satisfied with your purchase.
You have 30 days from the receipt of your order to make a return.

Do you wish to return an item? Simply contact our customer service team at infopaulinajimenez@gmail.com . Our team is available by email and will be happy to assist you every step of the way.

Before returning the product, please ensure it is unused, unwashed, and in its original packaging.

Do you have any questions or need advice? Don't hesitate to contact us. We're here to help and advise you.

📩 Email: infopaulinajimenez@gmail.com

MON - FRI : 09:00 – 17:00

SAT - SUN : 10:00 – 17:00